We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and refund policy. Please read the following information carefully to understand our return and refund policy.
Return Policy
If you wish to return a product, please contact our customer service team at support@litesneakers.com within 30 days of receiving your order. We will provide you with a return authorization and shipping label. Please note that all returned products must be unused, undamaged, and in their original packaging.
Once we receive your returned product, we will inspect it to ensure it meets our return policy criteria. If the product meets our return policy criteria, we will process your refund within 5 business days. Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your account.
Please note that we do not accept returns on clearance items, personalized or custom-made products, and products that have been used or damaged by the customer.
Refund Policy
We offer refunds for products that meet our return policy criteria. Refunds will be issued to the original payment method. If you paid by credit card, please allow several business days for the refund to appear on your account. If you paid by PayPal, please allow up to 30 days for the refund to appear on your account.
If you received a damaged or defective product, please contact our customer service team at support@litesneakers.com within 48 hours of receiving your order. Please provide us with a photo of the damaged or defective product. We will review your claim and provide you with instructions for returning the product.
Please note that we do not refund shipping fees unless the product is defective or damaged. If you received free shipping on your order, we will deduct the shipping fees from your refund.
Cancellation Policy
If you wish to cancel an order, please contact our customer service team at support@litesneakers.com as soon as possible. We will make every effort to cancel your order before it is shipped. If your order has already been shipped, please follow our return policy.
Please note that we do not accept cancellations on personalized or custom-made products.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at support@litesneakers.com or by phone at +1 347-469-0110. You can also write to us at 123 Egg Harbor Rd STE 506, Sewell, NJ 08080, United States.
Conclusion
At litesneaker, we strive to provide you with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a return and refund policy. Please review our policy carefully and contact us if you have any questions or concerns. Thank you for choosing litesneaker.